In the latest console wars, I chose PlayStation 4. Late last gen, my PS3 was the preferred gaming device (PS+ and my 360’s loud-ass fan were contributing factors), and their first-party stuff interests me more. So when they went on sale at Target in December of 2014, I bought one. Had I known what kind of customer support I was going to receive, I may have bought a different console.
Playing Bloodborne (an awesome game), I noticed at times my character stuttered when I was pressing up on the left analog stick. It was intermittent so didn’t really bother me. However, the issue kept getting worse. And as I was getting further in the game, those hiccups became costly. Then it became noticeable in Batman: Arkham Knight (another awesome game).
I had no choice but to contact support. After all, new controllers are freaking $60 – the price of a big-budget, new-release game – and I’d only had mine for about 8 months. And some Googling showed that it was a very common problem, so I assumed Sony was well-equipped to fix their faulty hardware. Continue reading